Privacy Policy

Last Updated: November 2025

This Privacy Policy explains how Bitcoin Italia S.r.l. (“we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you use our website and related services (collectively, the “Service”). We are committed to safeguarding your privacy in compliance with the EU General Data Protection Regulation (GDPR) and applicable Italian laws.

1. Data Controller

Bitcoin Italia S.r.l.

Registered office: Via del Lauro,9, 2012, Milan.

Email: hi@btcita.com

Website: btcita.com

2. Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: name, surname, date of birth, nationality.
  • Contact Data: email address, phone number, postal address.
  • Account Data: login credentials, profile details, and preferences.
  • Technical Data: IP address, browser type, device information, and usage data collected through cookies.
  • Marketing Data: your preferences regarding marketing communications.
  • Other Information: any data you voluntarily provide when contacting us or using our services.

3. How We Collect Your Data

We collect personal data in the following ways:

  • When you provide it directly by filling forms, subscribing to newsletters, or contacting us.
  • Automatically, through cookies and analytics tools when you browse our website.
  • From third parties, such as service providers, social networks, or publicly available sources.

4. How We Use Your Data

We process your personal data for the following purposes:

  • To provide and manage access to our website and services.
  • To process transactions and verify payments.
  • To comply with legal obligations, including AML/KYC and tax requirements.
  • To improve our website, content, and user experience.
  • To send you updates, newsletters, or marketing communications (if you have consented).
  • To prevent fraud, ensure security, and maintain compliance with applicable laws.

We process data only where a legal basis exists under GDPR, such as performance of a contract, compliance with legal obligations, consent, or our legitimate interests.

5. Cookies

We use cookies and similar technologies to analyze website traffic and enhance your experience. You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy.

6. Data Sharing

We may share your personal data with:

  • Service providers who assist us with hosting, payments, analytics, or communications.
  • Regulatory authorities or law enforcement, where required by law.
  • Professional advisors such as lawyers or auditors, bound by confidentiality.
  • Third parties involved in business transfers, mergers, or acquisitions, with appropriate safeguards.

We do not sell your data to third parties. When we transfer data outside the EEA, we ensure adequate protection through Standard Contractual Clauses or equivalent mechanisms.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law. When data is no longer needed, it will be securely deleted or anonymized.

8. Your Rights

Under GDPR and Italian law, you have the following rights:

  • To access and receive a copy of your personal data.
  • To request correction of inaccurate data.
  • To request deletion of your data (“right to be forgotten”).
  • To restrict or object to certain processing activities.
  • To request data portability.
  • To withdraw consent at any time (if processing is based on consent).
  • To lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).

To exercise your rights, contact us at hi@btcita.com.

9. Data Security

We use appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access. While we strive for full security, no online system is completely risk-free.

10. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has provided us personal data, contact us to delete it immediately.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Please review it periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Bitcoin Italia S.r.l.

Email: hi@btcita.com